Frequently Asked Questions (FAQ)

Welcome to the Kaloudis FAQ. Below you’ll find answers to the most common questions about orders, shipping, returns, and tracking.
Still need help? Reach out via our contact page — we’re here for you.

Orders & Delivery

When can I expect my order?
Our average delivery time is 5–10 business days. Kaloudis products are shipped directly from our suppliers. This allows us to save on storage and transport — which means better prices for you and free shipping from us.

My order is late — where is it?
In 99% of cases, orders arrive within the estimated timeframe.
However, occasional shipping delays may occur. You can track your order using this link:
👉 Track your order
Still no update 3 days after the expected delivery date? Please contact us.

I’m missing items from my order — why?
We work with multiple suppliers. That means some items may ship separately. If something is missing, you’ll likely receive the rest within 2–3 days.
Thanks for your patience.

How much is shipping?
We cover all standard shipping costs — no extra charges for you.*

Returns & Exchanges

I’m not satisfied — can I return my order?
Yes. You can return your order within 14 days of receiving it — no explanation needed.

How do I return an item?
Returns must be made within 14 days in original condition, including tags and packaging.
Items must be unused.
Make sure to include a Track & Trace code with your return — the sender is responsible for return shipping.
Once we’ve received your return, we’ll refund your full purchase amount within 14 days.

Frequently Asked Questions (FAQ)